Responsible Gaming Policy
Shazam Casino carefully monitors the situation in the Australian gambling market, which involves more than 80% of the adult population. To ensure that users’ gaming experience is safe and does not harm their mental and physical health, the company has joined national and international responsible gaming initiatives. As part of this, the online casino has developed an appropriate policy.
On the official website, players can get reliable information about the dangers of gambling, take a self-test, and receive valuable advice. In addition, customer support staff have the necessary skills and knowledge in this area to be able to provide professional assistance.
Protection of minors
One of the rules of Shazam Casino Australia is that a person must be 18 years old in order to access the services. Each new gamer goes through verification, during which the casino security team can determine their age. In case of violation of this rule, all winnings of the gambler are canceled and their profile is blocked.
The online casino also does not advertise services to minors. None of the marketing tools are aimed at attracting children to the gaming site.
The company recommends that parents pay attention to what gaming habits their children have. Adults should keep their login information in a safe place. In addition, they can install a special filter program in the browser to hide content inappropriate for children.
Signs of addiction
According to statistics, most gamblers of the Shazam casino site and Shazam mobile app know how to manage their game and have fun without harmful consequences. However, there is a small percentage of gamers who are susceptible to gambling addiction. Every online casino user needs to undergo a self-test from time to time, which will allow you to identify signs of addiction at an early stage and combat them. Shazam Casino Australia has developed a list of questions to help with this:
- Do you spend all your free time in the online casino?
- Do you play until you spend all your money?
- If you lose, do you need to win back at any cost?
- Do your friends or relatives criticize your gambling?
- Have you ever borrowed money to bet?
- Have you started missing work because of gambling?
- Have you tried to control the game but failed?
- Did you experience suicidal thoughts if you lose a lot of money?
If you have given positive answers to at least two questions, then you should undergo further examination. This can be done in a specialized institution where employees have the appropriate qualifications. During the examination, the player should refuse to visit the online casino.
Tricks for staying in control of Gambling in the Shazam Casino
Before playing on the website, gamblers are encouraged to think about ways to remain responsible. However, Shazam Casino Australia already has effective tips.
| Tip | Description |
|---|---|
| Deposit limit | Before starting the game, the player should consider how much money they can afford to spend on gambling. To effectively control expenses, the online casino offers to set a deposit limit for a day, week, or month |
| Don’t try to win back at any cost | Gamers should not take risks and bet large amounts in order to compensate for losses. They should visit the gaming site for entertainment and not to earn money |
| Time limit | In the device settings, a gambler can set a limit on screen time. This will help them spend less time in the online casino |
| Be rational | You should never visit a gaming site while intoxicated. In addition, a bad mood can also lead to rash actions |
| Take breaks | If a player feels like they are no longer in control of the game and can’t concentrate, then they should take a break and do something else |
Self-exclusion
Shazam Casino Australia provides players with the option to temporarily opt out of gambling. The self-exclusion service is suitable for those who have been diagnosed with a gambling addiction or simply want to take a break. To activate this service and receive additional information, gamers must contact customer support via email.
For a period from 6 months to 5 years, the player will not have access to bets and financial transactions. In addition, the established deadline cannot be canceled ahead of time for security reasons. The company also prohibits gamblers from creating a second account, as this will lead to a violation of the Terms and Conditions.
Professional help
Shazam Casino Australia offers customer support 24 hours a day, 7 days a week. This department can help gamblers with compulsive gambling, and provide valuable advice or further information for evaluation and therapy. In order to receive assistance, gamers should contact the support team via:
- Email;
- Chat;
- Hotline.
